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Returns & Exchanges

We want you to love neutralBRAND products as much as we do, and your shopping experience with us to be as enjoyable as possible.

FAQs

Change of mind

We accept returns for change of mind within 14 business days of receiving your order.

For exchanges please include a pre-paid satchel within your returning parcel.

All items must be returned with no damage to the item or packaging. All items must be returned unworn, unwashed, unused and in its original condition with all tags intact. Returns are to be posted at your cost, to:

neutralBRAND

PO Box 1108

Darling VIC 3145

Damaged or Faulty items

We will gladly refund or exchange any faulty or damaged product. Please e-mail info@neutralbrand.com.au with photographic evidence and we will contact you within 1-2 business days. Any refunds will be credited against the original payment method. Please allow up to 7 business days for the credit to appear on your statement.